Although the full impact of the COVID-19 pandemic will not be understood for some time, the workplace as we know it will certainly change. We must strategize new ways to learn and grow from what we are experiencing in order to make the workplace as safe and healthy as possible for all.

“Manner is personality—the outward manifestation of one’s innate character and attitude toward life.” – Emily Post. On any given day, we may find ourselves communicating with our clients and colleagues by e-mail, instant messaging, smart phones, texts, teaming software, various social media channels, and occasionally even face-to-face contact. The complexities of technology and our tendencies toward information overload can accelerate the pace of communication, but may also encourage shortcuts in our interactions, to the detriment of our intentions to show courtesy to everyone we encounter.

The way we work has changed dramatically over the last generation or two. Your grandfather’s office probably had four walls and a door, and was sized per the hierarchy of the organization. Entry-level employees would toil away in the middle of the office, possibly in a high-walled cubicle, while management claimed the offices with windows. The most senior staff member held down the corner office with the best light and views.