Patient experience was a driving force behind the design of the infusion suite, with the patient advisory group providing firsthand perspectives that shaped the planning of this critical treatment environment. Through a collaborative engagement process, patients emphasized the importance of choice, advocating for a range of settings that accommodate diverse preferences for privacy, connection, and comfort.

In response, the infusion bays were designed as a flexible spectrum of care environments rather than a one-size-fits-all solution. Bathed in natural light and oriented to views of nature, the treatment areas include private rooms, semi-private bays with transparent enclosures, shared bays that support mutual encouragement, and more open “fast-track” settings. The design also recognizes the vital role of family caregivers, incorporating space for companions to comfortably participate in the treatment journey.

By empowering patients to select the environment that best meets their needs, the design restores a sense of agency and personal control—an often-overlooked but meaningful contributor to comfort, dignity, and healing throughout the care experience.